Returns & Refunds

Online sales are known as ‘distance selling’. The distance contract is concluded when the customer receives a confirmation email after placing an order. Ortotēka customers have the right to cancel their order for a limited time even if the goods aren’t faulty. They don’t have to provide a reason.

The customer has to inform our company Harbinger Medical SIA within 14 days of receiving their goods that they want to cancel. He or she has another 14 days to return the goods once they’ve told you.

Harbinger Medical SIA will refund the customer within 14 days of receiving the goods back.

Please note that according to the corresponding law of the Republic of Latvia we are unable to offer an exchange or refund in some cases including the following:

  • items that have been personalised;
  • items that were sent out sealed for hygiene reasons if they come back unsealed (for example, elastic bandages, compression stockings, kinesiology tapes, plasters).